AIRPORT METRO LINE WOULD HAVE BEEN A PATH TO HEAVEN HAD ITS AERO CITY BEEN CLOSER TO AIRPORT: PHD CHAMBER

AIRPORT METRO LINE WOULD HAVE BEEN A PATH TO HEAVEN HAD ITS AERO CITY BEEN CLOSER TO AIRPORT: PHD CHAMBER

AIRPORT METRO LINE WOULD HAVE BEEN A PATH TO HEAVEN HAD ITS AERO CITY BEEN CLOSER TO AIRPORT: PHD CHAMBER

 

No.PR-197
February 13, 2015
New Delhi
 

AIRPORT METRO LINE WOULD HAVE BEEN A PATH TO HEAVEN HAD ITS AERO CITY BEEN CLOSER TO AIRPORT: PHD CHAMBER
 

A vast number of metro commuter, taking to Delhi Airport Metro Express for their air travel from New Delhi Railway Station are usually satisfied with its services, describing these “suitably impressive and rewarding”, however, regret that it should have also provided for a direct connectivity to the airport to make the travel much more comfortable and convenient.
 

The travel to airport thus is comfortable in restricted sense as aero city station has been constructed far away from the domestic terminal which forces the travelers to deboard at it and subsequently take cabs and feeder buses for their ultimate route which discourages them to retain their interests on this line, say findings of the PHD Chamber of Commerce and Industry analysis on “Delhi Airport Metro Express”.
 

The analysis is based on the feedback received from 305 metro commuters, 98% of whom responded saying that the Airport Express Line is much better than the other Metro lines, operating in Delhi. The platforms are cleaner and its infrastructure is world class.  The compartments of the train are spacious with comfortable chairs and enough leg room and racks for luggage.
 

73% of the respondents said that the Airport line has the check in facility outside the airport which is not available at any other country in South Asia. Passengers flying with Air India, Jet Airways and Kingfisher Airlines which use T3 terminal as base of operations can check in at the New Delhi Metro Station. Also passengers flying for international flights can use this check in facility.
 

Quoting findings of the Chamber’s analysis President PHD Chamber Mr. Alok B. Shriram pointed out that 84% of the people have responded that they travel frequently on the airport line and find it very affordable, as compared to a private cab to the airport. Further, 16% of the people feel that though the fare is slightly on the higher side, the quality offered is exemplary. The travel experience with the Delhi Metro and the service provided here is of high quality.
 

61% of the respondents said that they are satisfied with the Wi-Fi services at all six stations along the route of the Airport Express line while 65% of the people responded that the luggage trolleys are also provided at the Stations. Thus it is extremely convenient for people who travel light. Further, 83% of people surveyed said that there are kiosks where passengers can check their flight status and there are duty free shops at the platform of the airport.
 

About 89% of the respondents say that the Airport Express Line does not provide last mile connectivity and 80% the respondents feel that placement of stations around the airport further aggravates the connectivity problem . The Aero City station has been constructed far away from the main domestic terminal thus, air travelers whose flights depart from the domestic terminal (Terminal-1D) need to deboard at Aero city station and head to the terminal by way of cabs or feeder buses which discourages people to take the Metro. The Airport Express line covers South West Delhi and Central Delhi which are not densely populated due to which its rider ship is low. About 51% of the respondents feel that it is not well cater well to the people living in National Capital Territory.
 

Further, about 68% of the respondents find it expensive to take the Metro and as a result end up taking a cab to the airport in order to avoid all the hassle. The usual Metro Travel cards do not work in the Airport Express Line; a separate ticket needs to be purchased which costs more than the normal Metro ticket rates.
 

ENDS

Koteshwar Prasad Dobhal
Consultant (PR)